Course 05 · Training

WhatsApp sales course

“Turn every message into a sales opportunity.”

Learn to use WhatsApp Business as a sales tool: catalog, quick replies, follow-up and closing with customers.

Calamar Agency, advertising agency in Puerto Vallarta: we create, innovate and transform your digital presence with digital marketing, social media, advertising, design and strategy for brands in Puerto Vallarta and Riviera Nayarit. Squid surrounded by charts and digital content.
About the service

About the course

WhatsApp sales and customer care

The WhatsApp sales course is made for teams that get messages every day and feel customers are slipping away. They will learn to set up WhatsApp Business professionally and lead each conversation from the first greeting to closing the sale.

We set up the business profile, the product or service catalog, welcome and away messages, quick replies and labels to organize leads. We practice service scripts, how to answer price questions, how to follow up without being pushy and how to ask for the sale naturally.

It is the ideal course for hotels, real estate firms, restaurants, shops and service businesses in Puerto Vallarta, where much of the selling starts in a chat. Your team leaves with its own customer care playbook and tools ready to use the next day.

How the course works

Each session combines a short explanation with hands-on exercises on your own brand. Before we start we run a quick diagnosis to understand your team's level and tailor the examples to your industry. Participants work with their phones, accounts and products, and at the end they receive support material, templates and a Q&A session. Every attendee also receives a certificate of participation.

Training from an agency that does it every day

What we teach is what we apply for our clients in services like websites that sell. After the course we can keep supporting you with content production or monthly reviews. See all our training courses or request a training quote and we will send you the syllabus, duration and available dates.

Topics covered

  • WhatsApp Business
  • Catalog
  • Quick replies
  • Labels
  • Follow-up
  • Closing sales

What you will learn

  • Set up WhatsApp Business professionally
  • Create your product or service catalog
  • Welcome, away messages and quick replies
  • Organize leads with labels
  • Scripts to answer questions and objections
  • Follow-up and closing techniques

Syllabus

Course modules

  1. Module 1
    Professional WhatsApp Business

    Profile, hours, catalog and links

  2. Module 2
    Basic automations

    Welcome, away messages and quick replies

  3. Module 3
    Service that sells

    Scripts, tone and handling objections

  4. Module 4
    Follow-up and labels

    Organize leads and stop losing sales

  5. Module 5
    Closing and after-sales

    Ask for the sale, get paid and ask for referrals

Who is it for?

  • Salespeople and sales advisors
  • Hotel front desk and reservations
  • Real estate agents
  • Entrepreneurs who sell through messaging

Formats and duration

In-company

We go to your offices and adapt the content to your team.

Live online

Interactive sessions on Zoom or Meet, from anywhere.

Open groups

For entrepreneurs who sign up on their own.

Duration: 4 hours · 1 session

Benefits for your business

  1. 01
    Fast replies

    no customer is left waiting

  2. 02
    More closes

    conversations guided toward the sale

  3. 03
    Order

    leads organized and followed up

  4. 04
    Professional image

    friendly, consistent service

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